RETURN AND REFUND POLICY

Return & Refund Policy

At Daniels Elite Engineering, customer satisfaction is our priority. We aim to provide high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we’re here to help. Below is our Return and Refund Policy:

1. Eligibility for Returns

We accept returns under the following conditions:

The product must be returned within 30 days from the date of purchase.

The product must be unused, in its original packaging, and in the same condition as when you received it.

A valid proof of purchase, such as a receipt or invoice, must be provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Customized or special-order items.

Products damaged due to misuse, neglect, or unauthorized modifications.

Software, consumables, and perishable goods.

3. Return Process

To initiate a return:

1. Contact our customer service team at +254726650434 or visit us at Kasaraniseasonsroad, Jomwa House.

2. Provide your order details and reason for the return.

3. Pack the product securely, including all accessories, manuals, and original packaging.
Once approved, you may ship the item to our designated return address or drop it off in person.

4. Refunds

Refunds are processed after we receive and inspect the returned product.
If approved, your refund will be issued to your original payment method within 7-10 business days.
If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs. Otherwise, return shipping fees are the responsibility of the customer.

5. Exchanges
We offer exchanges for defective or damaged products. If you wish to exchange a product, please follow the same return process and specify your preference for an exchange.

6. Cancellations

Orders may be canceled before shipping for a full refund. If the product has already been shipped, you must follow the return process outlined above.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: danielselite57@gmail.com

Phone: 0726 650434

Address: Kasarani seasons rd, Jomwa 1 Building